Terms of Service

These Terms govern the use of MetroFibre Broadband services. By using our service, customers agree to these terms.

1. Service Description

MetroFibre provides Fiber-to-the-Home (FTTH) broadband internet services using GPON (Gigabit Passive Optical Network) technology. Our services include unlimited data usage and 24/7 customer support to ensure you stay connected.

2. Plans & Pricing

Our subscription plans are:

  • Lite Plan: ₦15,000/month - 30 Mbps download speed
  • Family Plan: ₦25,000/month - 75 Mbps download speed
  • Pro Plan: ₦40,000/month - 150 Mbps download speed
  • Installation Fee: One-time ₦50,000 (includes equipment and setup)

All plans include unlimited data and are subject to our fair usage policy. Prices are subject to change with 30 days' notice.

3. Customer Obligations

As a MetroFibre customer, you agree to:

  • Provide accurate and up-to-date information during registration
  • Use the service lawfully and not for illegal activities
  • Maintain the equipment in good condition
  • Pay subscription fees promptly by the due date
  • Not resell or share your connection without authorization

4. MetroFibre Obligations

We commit to:

  • Deliver network availability of ≥98% uptime
  • Provide responsive customer support via phone, email, and WhatsApp
  • Protect your privacy and comply with data protection regulations
  • Notify you of planned maintenance at least 24 hours in advance

5. Installation & Equipment

The ONT (Optical Network Terminal) and related equipment remain the property of MetroFibre. Customers are responsible for the safety and proper use of the equipment. Any damage or loss may result in replacement charges. Upon termination of service, all equipment must be returned.

6. Suspension & Termination

Service may be suspended for non-payment, misuse, or security issues. Customers may terminate service by providing 30 days' notice and clearing all outstanding dues. Early termination does not entitle customers to refunds for unused subscription periods.

7. Liability

MetroFibre is not liable for service outages due to force majeure events (natural disasters, power failures, government actions, etc.). Our liability for service disruptions is limited to a maximum of one month's subscription fee.

8. Complaints & Disputes

All complaints are handled in accordance with our Consumer Code of Practice. Unresolved issues can be escalated to the Nigerian Communications Commission (NCC) for mediation.

9. Governing Law

These Terms of Service are subject to Nigerian law and regulations set by the Nigerian Communications Commission (NCC).

For questions about these Terms of Service, please contact us at support@metrofibre.co