Privacy Policy

1. Data We Collect

We collect personal, account, network, and support data as required for service delivery. This includes your name, contact information, address, payment details, and technical information necessary to provide you with reliable internet services.

2. How We Use Your Data

Your data is used to:

• Provide internet services and maintain network quality
• Process billing and payments
• Deliver customer support and technical assistance
• Improve our services and network performance
• Comply with legal and regulatory obligations

3. Lawful Basis for Processing

We process your data based on consent, contract necessity, legal obligation, or legitimate interest. When you sign up for our services, you provide consent for us to process your information as outlined in this policy.

4. Data Sharing

Your data is shared only with regulators, service partners, or payment processors under lawful safeguards. We never sell your personal information to third parties. Any sharing is done strictly for service delivery, compliance, or with your explicit consent.

5. Data Security

We employ encryption, access controls, and monitoring under our NOC (Network Operations Center) management. Our security measures are designed to protect your data from unauthorized access, disclosure, alteration, or destruction.

6. Data Retention

Your data is retained only as long as needed for operations and compliance with legal requirements. Once your data is no longer necessary, it is securely deleted or anonymized.

7. Your Rights

Under Nigerian data protection laws, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent for data processing
• File a complaint with NITDA (National Information Technology Development Agency)

8. International Transfers

When data is hosted abroad, it is protected under standard contractual clauses and appropriate safeguards to ensure your privacy rights are maintained.

9. Updates to This Policy

This policy may be updated from time to time. Any changes will be published on our website, and we encourage you to review this policy periodically.